Channel Network

The good news is that companies of all sizes are starting to recognize the strategic value of customer relationship management (CRM) software. The bad news is that there’s not only a price war on, but a lot of the vendors providing CRM application software are trying to take the business direct via the cloud.

Talkin'Cloud

Blytheco, a well-established services provider, has been offering Sage and nothing but Sage CRM solutions for just about 30 years. But times change. As of Feb. 1, 2012, Blytheco has ended its relationship with Sage in favor of a partnership with competitor SugarCRM.

CIO

Customer relationship management vendors and industry analysts discuss which CRM trends will continue to gain strength and what new trends IT professionals need to watch.

CRN

Solution provider Blytheco, one of Sage Software's largest resellers, has joined SugarCRM's partner program and will resell the company's CRM applications under a deal disclosed Wednesday.

CRM Buyer

IBM unveiled a new retail survey that shows consumers are now willing to communicate with retailers in order to educate companies on how, when and where to approach them. The global survey indicates that consumers are willing share the following personal information with their favorite brands: media usage, demographics, identifying information, lifestyle and location.

ZDNet

There’s this song from, I think, the 50s that has lines that go, “What a difference a day made. Twenty-four little hours.” (thank you, Dinah Washington) In the case of SugarCRM, I’m modifying the phrase (which totally ruins the song) to “what a difference a year made. Twelve little months.”

BusinessCLOUD9

Recruitment firm Verticality has sliced 30% off its customer relationship management (CRM) costs and improved sales leads by swapping Salesforce.com for another Cloud solution from SugarCRM.



ZDNet

I’ve now published the two parts of The CRM Watchlist 2012 Winners that cover the Big 4 who pretty much are going to win the award even if they are not doing so well because of their sheer size and because they have a presence in the market that is irreducible. That would be Oracle, SAP, Microsoft and salesforce.com.

TechNewsWorld

The CRM landscape is shifting gears -- and it looks as though 2012 will be the year that will see investments in technologies to cash in on a veritable explosion of social media, mobile and integration opportunities.

ZDNet

Software as a Service offerings can be helpful to service and solution providers as well as their customers. Highland Solutions’ Scott Tabak discusses how Highland Solutions works with both SugarCRM and IBM’s SmartCloud.

BDaily.co.uk

One of the world’s fastest growing Customer Relationship Management companies, SugarCRM, has announced the opening of a new office in Cambridge today.

Business Cloud News

SugarCRM, one of the world’s leading customer relationship management (CRM) companies, has announced it will be expanding its European presence into the UK, opening offices in the UK’s tech quarter, Cambridge, with the aim of better serving its locally-based partners.

WRAL-TV

RESEARCH TRIANGLE PARK, N.C. – SugarCRM, a fast-growing customer relationship management company, is opening a new office in Durham and is looking to hire additional sales and engineering staff.

Triangle Business Journal

Software company SugarCRM , a provider of customer relationship management products, said Wednesday that it opened a Triangle office in Durham several weeks ago.

Raleigh News & Observer

A Silicon Valley technology company that makes software for analyzing customer buying patterns has picked Durham as its second U.S. office.

Business Weekly

Burgeoning US company SugarCRM, the world’s fastest-growing customer relationship management (CRM) business, has opened a new office in Cambridge UK to support the company’s rapid growth.

Microscope UK

Following its selection by the government as the only open source option for CRM deployments in the public sector, software specialist SugarCRM is to cut the ribbon on a new UK base in Cambridge to support its expected growth.

CRM Buyer

SugarCRM, an open source CRM provider, has released 6.3, a new version of its flagship product line. It has also upped the ante in the cloud wars by partnering with IBM (NYSE: IBM) on its SmartCloud platform

ZDNet

If Salesforce.com is the poster child for SaaS cloud services, then SugarCRM is the poster child for successful open source software. It's important to remember that open source doesn't mean free software; it just means that the software's source code is available for download and customisation, if necessary. SugarCRM comes in a few different editions: Community (free), Professional, Corporate, Enterprise and Ultimate. It can either be rented as an on-demand application or installed on-premise.

CIO

It is predicted that 2012 will be the year when customer relationship management (CRM) software becomes truly customer centric and based on an open, Cloud orientated model, SugarCRM’s country manager has claimed.