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Channel Network The good news is that companies of all sizes are starting to recognize the strategic value of customer relationship management (CRM) software. The bad news is that thereâ€...
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Talkin'Cloud Blytheco, a well-established services provider, has been offering Sage and nothing but Sage CRM solutions for just about 30 years. But times change. As of Feb. 1, 2012, ...
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CIO Customer relationship management vendors and industry analysts discuss which CRM trends will continue to gain strength and what new trends IT professionals need to watch. ...
It is not Information Technology (IT) itself that matters, but how you use it. Businesses today use IT to provide back office infrastructure including financial and administrative services.
Modern integrated business solutions include Enterprise Resource Planning (ERP), Sales Force Automation (SFA), Customer Relationship Management (CRM), Business Performance Management (BPM), Content Management System (CMS), Collaboration (CS) and Office Productivity Suites (OPS).
In working with these modern business solutions xforty has found value in leveraging the following technologies:
Web 2.0 services provide secure mobile computing via a standard web browser and enable anytime, anywhere business transactions.
VOIP provides mobile voice and data services allowing for integration with back office solutions. It also allows for more efficient customer interactions via low cost conference calls, web based virtual meetings, and integrated help-desk services.
Federated Indentity and Access Management allows for produtivity gains with enhanced enterprise security, single sign-on services and the ability to provide your customers and business partners with limited but very valuable access to your business suites.
Virtualization technology saves energy and money on IT hardware and management.